Job CRM Systems Administrator, South Brisbane

About Us

Children’s Hospital Foundation funds cutting-edge equipment, vital research and on the ground support for kids with all illnesses, injuries and conditions, throughout Queensland and northern New South Wales. We identify and action gaps in funding and support right across the kids’ health landscape – the places left lacking but no less deserving.

Be the Difference

Are you ready to be part of something special? It is an exciting time to join the Children’s Hospital Foundation as we embark on a period of transformation to achieve our ambitious five-year strategy. We aren’t just evolving; we are revolutionising how we make a difference to sick kids across Queensland.

We value who you are, not just your skillset. We are looking for people who purposeful, wholehearted, collaborative, curious and courageous. People who are prepared to lead from where they stand and who are excited to build it with us.

We are shaking things up and transforming how we operate, how we raise funds and how we deliver the greatest impact for sick and injured children and young people across Queensland.

If this sounds like something you would like to be a part of, then we want to meet you!

The role

An opportunity has arisen within our Mass Fundraising team for a CRM Systems Administrator. This is a permanent full-time position, based in our corporate offices in South Brisbane.

Working closely with the Head of Mass Fundraising, the CRM Systems Administrator is responsible for the support and maintenance of our CRM and related fundraising systems. The role focuses on maintaining data integrity that underpins supporter experience, and strategic decision-making.

We’re looking for someone to take the lead in managing and optimising our Dynamics 365 CRM to power CHF’s fundraising campaigns and supporter engagement. You’ll keep our systems running smoothly, support staff with day-to-day CRM use, and ensure our data is accurate, secure, and insightful. Working closely with fundraising, digital and IT teams, you’ll help design smarter supporter journeys, streamline processes, and drive improvements that boost engagement, retention, and revenue growth.

Who are you?

• A collaborative, solutions-focused professional who enjoys making systems work smarter for people
• Confident communicating technical information in a clear and supportive way
• Proactive, detail-oriented, and able to balance day-to-day problem-solving with longer-term improvements
• Skilled at building strong relationships with colleagues, stakeholders, and vendors
• Comfortable leading change and training others to get the best from CRM and digital tools
• Passionate about using technology to enhance supporter engagement and organisational impact

Key criteria

To be successful in this role, you will possess the following:

• Tertiary or vocational qualification in IT or a related discipline, or equivalent experience
• Microsoft certifications preferred (Power Platform, Dynamics, Azure, Microsoft 365); other relevant IT certifications also valued
• 2+ years of hands-on experience supporting Microsoft Dynamics 365 CRM (ideally including Customer Insights – Journeys)
• 3+ years as a System Administrator with demonstrated experience in system improvement projects and integrations
• Strong SQL query writing and data analysis skills across multiple data sources
• Experience with Microsoft Power Platform development and administration, plus familiarity with MS Office 365, Active Directory, Azure, Data Warehouse tools, SharePoint, and Power BI
• Experience in no-code/low-code development, scripting (including JavaScript), and system integrations
• Proven ability to collaborate effectively with vendors and internal teams to deliver system enhancements and resolve technical issues

What is our difference?

When you join the team, you’re not just doing another ‘job’. You are playing your part, bringing about real change, creating the difference every kid deserves. Our team is passionate, inclusive, fun and caring. You will also be able to access a range of benefits and programs to help you be the best version of you, including:

• A market-competitive salary package
• 3 bonus days of annual leave
• NFP salary packaging benefits
• Work/life balance through flexible and hybrid working
• Learning and development opportunities
• Free, confidential counselling and wellbeing support for you and your family
• Corporate health care plan
• Modern open plan office overlooking South Bank

How to apply

Select , complete the application form and upload your resume and a cover letter outlining your interest and suitability.

For a copy of the position description please click here and to learn more about the Children's Hospital Foundation please go to our website https://childrens.org.au/

Applications close COB Friday 28 November 2025, however, they will be reviewed during this time.

Please Note:

• If you require any adjustments to submit your application, please get in touch with us at Write to the company
• We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people living with a disability, the LGBTQI community, people with neurological differences, mature age workers, as well as parents and carers returning to the workforce.
• To be eligible for permanent employment within the Children’s Hospital Foundation you must be an Australian citizen or a permanent resident.
• The Children’s Hospital Foundation is committed to child safety. The Working with Children (Risk Management and Screening) Act 2000 requires that people who work with children in certain categories of employment undergo the ‘working with children’ check. All Foundation employees must be eligible for a Blue Suitability Card, issued by the Department of Justice and Attorney-General. The issue and maintenance of a positive suitability notice is a requirement for continued employment at the Foundation.